We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control.
Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.
During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests, please bring these with you and notify our reception team of these tests upon arrival so that your specialist can thoroughly review them prior to your appointment.
You are welcome to bring a support person with you if required.
If the condition relates to a Workers Compensation claim, please bring your claim number, approval letter for appointment, insurer details, name and contact details of your case manager.
We offer telehealth consultations. If you have booked a telehealth consult via our team, we will send you details of how to connect. If you do not receive these, please call us.
If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.
If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.
At South Coast Urology, we offer comprehensive, clinically excellent, multidisciplinary urological care. We run clinics in Wollongong, Shellharbour and Nowra and operate at leading private hospitals across the Illawarra.